How To Guide: How to Manage Orders and Get Paid
(WebforAuthors Basic, Optional Shopping Cart)
The "Powered by WebforAuthors" shopping cart is an optional feature of your WebforAuthors Account. It allows you to accept credit cards as payment (MC, VISA, AmEx, Discover). You are responsible for fulfilling the order. There is no charge to activate this feature, we only charge a small transaction fee (10%) when a sale occurs.
Policies and Subscription Agreement
Sell Using the Optional WFA Shopping Cart
Shipping Your Order
Managing Orders and Getting Paid
Returns and Non-Shipments
Polices and Subscription Agreement
In opening your WebforAuthors account, you agreed to abide by our policy statements and subscription agreements. In regards to the Shopping Cart, please read the Shipping Policy by clicking here and the Subscription Agreement by clicking here.
Sell Using the Optional WFA Shopping Cart
To set up the Shopping Cart, please see the "How To Guide: How To Sell on Your Web Site" by clicking here.
Shipping the Order
Once an order is placed through the Shopping Cart, you will receive an email notifying you of the order. You are responsible for fulfillng the order, please use these shipping guidelines.
- Respect your customer's choice of carrier and shipping method. It's on the order.
- Get a Tracking Number from your carrier!
- Ship within 48 hours, excluding weekends and holidays.
- Include a packing slip with return instructions and address.
- Offer a refund for returns made within 14 days of receipt if returned in new condition.
- Ask that returns be sent prepaid and include a tracking number to assure delivery.
Managing Orders and Getting Paid
Here is what you should do to complete the order.
- Login to your WFA account, click Shopping Cart, Order Manager to see the recent order page. All new orders carry the status of "New Order" and appear on the Recent page.
- Click on an order to go to the detail page for that order.
- The Status field is used to track your order. You may use the status of "Processing" to separate orders you are working on from new orders. Use Set Status to change the status and click Save Changes.
- Once you have shipped (or confirmed that the order has shipped), you must do two things: Record an Order Tracking number and set the status to "Transaction Complete."
- You must record an Order Tracking Number. Check the box to send the tracking information to your customer so they know the order is on it's way. Fill in the information and click to Add Tracking Number.
- Finally, set the status to "Transaction Complete" and click to Save Changes.
- For orders marked complete, we use the date you add the Order Tracking Number to trigger payment processing.
- We mail you a check at the end of the month following this date. So for any day in January, a payment would be made at the end of February. This is designed to allow sufficient time for the return guarantee to expire and to resolve any shipping problems.
Returns and Non-Shipments
If you have a return or cannot ship an order, contact us (link below) and we will issue a credit to the customer. |
